8x8 (EGHT) this week unveiled an integrated Virtual Office (VO) and Virtual Contact Center (VCC) platform that is designed to bridge the gap between telephony, unified communications (UC) and contact center users. The cloud-based UC solutions provider said its new platform could also help companies boost their customer service levels and reduce the amount of time IT spends on basic "care and feeding" telephony tasks. "At 8x8, we are on a path of bringing together our Virtual ...

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