Keeping Score: Google Apps vs. Microsoft Office 365 in Business, Gov't

Microsoft may still consider Google a less-than-serious competitor, but Google Apps is making huge inroads in both the enterprise and government markets. And it's giving Microsoft Office 365 and Office 2013 a real run for its money. But it's not the only competitor scoring wins in those markets.

The Microsoft Office 365 vs. Google Apps war continues to escallate. Amid the ongoing battle, it seems like Google (NASDAQ: GOOG) is enjoying particularly strong momentum in the government market -- even though Microsoft (NASDAQ: MSFT) continues to insist that Google Apps is not a serious business alternative to Office 365 and Office 2013.

Originally seen as simple office productivity software for small businesses and startups, Google Apps has been putting the boots to Microsoft in both the enterprise space and the government vertical -- both on features and on pricing. A New York Times article noted that Google has made plenty of wins, even if just based on simplified and cheaper pricing, in the enterprise space, edging Microsoft out of a lot of deals.

In the public sector space, Google is also shining. The article points to General Services Administration data from 2012 that shows of 42 federal government contracts that both Microsoft and Google competed for during the year, Google had more than twice the success than Microsoft. Of the deals, 23 were won by Google and 10 by Microsoft. That leaves on more player picking up the remaining nine deals, though. VMware-owned Zimbra wasn't far behind Microsoft in its share of the wins, and it seems there's evidence to suggest Zimbra is picking up pace as a viable alternative to both Microsoft and Google.

As sister site The VAR Guy noted, Zimbra is a surprising victor in many of these federal government deals and is further proof that hype only goes so far. It's important to dig a bit deeper and really understand what customers want in their private and public cloud services. Channel partners, take note.

Still, the Times article indicates Microsoft isn't all that concerned about its competitors, but based on the numbers, maybe it should be. It's unlikely that Google and Zimbra, separate or combined, are going to topple the business that Bill Gates built. It is still the dominant office productivity tool, particularly for on-premise deployments, but in the cloud space -- even in the enterprise and public sector markets -- Microsoft can't claim to be the be-all and end-all.

Will 2013 see Microsoft lose ground in these two markets to the up-and-coming Zimbra? Only the next 12 months will tell.

Discuss this Article 21

Microsoft Stockholder (not verified)
on Jan 3, 2013

I have been patiently holding on to MSFT for years but I think its about time to face the facts - companies don't want to keep overpaying for the same Office again and again. Office 2013 looks no (barely) different yet prices go up and now they expect you to rent, not own it. Office 2003 is plenty good enough for most so MS sunsets support to move you off it. Maybe that will be enough but I am tired of $27.50 a share. Time to sell.

Joe Panettieri
on Jan 3, 2013

Stockholder: Ironically, I think Microsoft's current software and cloud portfolio is stronger than at any time in history. But maintaining 90 percent (plus) market share in core industries (PC productivity software, for instance) ain't easy...
-jp

J Vilanova - Spamina
on Jan 4, 2013

VMware Zimbra is the real news here, they have a very competitive platform and one that MSPs can truly manage, Zimbra is moving from a interesting open source project into a real alternative.

Joe Panettieri
on Jan 14, 2013

I agree that Zimbra is the news here. We covered that angle a bit on our sister site, The VAR Guy.
-jp

J Vilanova - Spamina
on Jan 15, 2013

yeah, had seen that article and it is really spot on, hats off to you guys!

Joe Panettieri
on Jan 15, 2013

We appreciate your readership across our sites. But more than that: I value your comments. Our team enjoys the interaction. Keep us posted as you make your own business moves.

jctmpt
on Jan 13, 2013

The article is so misleading. There is NO comparison between OFFICE 365 and GOOG Apps.

Almost all MAJOR cities and states use Office 365: New York City, Chicago, San Francisco, Minnesota and the ENTIRE state of California.

The only big city that uses GOOG APPS is LOS ANGELES -- and it is now SUING Google for refund for no non compliance with contractual obligations.
http://betanews.com/2011/10/20/los-angeles-wants-refund-for-google-apps/

The other cities that use Goog Apps are tiny: Orlando, Pittsburgh, etc ..

In public education, the BIG ones also OFFICE 365. The entire State University of New York (700,000) use MS OFFICE.

It is true more Federal agencies that use GOOG Apps -- but the BIG ones use Office 365. For example, the Dept of Interior (80,000) uses Goog Apps, but the Dept of VA (600,000) uses Office 365.

Google has history of exaggerating and distorting facts to make it's numbers look better. It likes to boast that its Google+ active users are same Facebook. But the reality is very different.

It is unfortunate that article like this is perpetuating the Google Myth.

Joe Panettieri
on Jan 14, 2013

JCTMPT: Thanks for your note. We do welcome constructive criticism such as yours. While I don't have exact stats I do believe Google Apps is winning its share of government deals. By the way: Whom do you represent? A Microsoft partner? Customer? Microsoft itself?
-jp

jctmpt
on Jan 14, 2013

Hi Joe:

I am not Microsoft partner, not an employee, and nor a shareholder. However, I am a "consumer" of both MSFT and GOOG products. I use Excel, MS Powerpoint, Gmail, and Google Apps. I work for large Fortune 500 companies. I do fairly sophisticated spreadsheet applications (eg. VBA). I am therefore intimately aware of the limitiations of both MS OFFICE and Google Apps. I live in NJ and work in NY.

As I pointed out, most of the larger cities partners with MSFT for highly sensitive projects. For instance, the New York Police Department partnered with MSFT to build a sophisticated surveillance system.

http://www.huffingtonpost.com/2012/08/09/nypd-domain-awareness-surveilla...

In contrast, GOOG could not even implement the mailing system for the Los Angeles Police Department. As you may know, the city of Los Angeles is asking Google to refund fees for non-fulfillment of contractual obligations. (Google it)

It is true, however, that many government agencies and cities use Google Apps. But these are very small and unsophisticated agencies. For example, Google supplies email system for tiny Orlando with 3,000 employees

You may therefore be right that "Google Apps is winning its share of government deals". You may say that Google Apps clients include Orlando and Pittsburg. But how do you compare those 2 tiny cities with New York and Chicago??

If you work for Fortune 500 companies, large pharmaceutical or financial firms, you will understand there is NO comparison between MSFT and GOOG in enterprise. MSFT system is in 5,000,000 FORD vehicles. MSFTsoftware is in all TOYOTA cars. Goldman Sachs, Merck, Johnson and Johnson -- they ALL use MSFT.

Google Apps is mostly used by small "mom and pop" shops who requires simple tools. There are millions of these small business. But in terms of actual "end users", there is just no comparison between MSFT and GOOG.

Joe Panettieri
on Jan 14, 2013

JCTMPT: Thanks for returning to the conversation and adding deeper perspectives. Your thoughts make it sound like Microsoft is the clear winner here. I'm not so sure -- but I do respect the fact that you're hands-on with these solutions, and we'll keep your views in mind as we plan future content. Thanks for your readership and for taking the time to share your views.
-jp

Anonymous (not verified)
on Jan 15, 2013

lol @ sophisticated VBA.

You make this some comment all over the place. It does not make it true just because you repeat it.

Anonymous (not verified)
on Feb 7, 2013

First of all,sorry for my bad english. Around 30 years ago all fortune500 companies are loyal customers of IBM Mainframe Products while Microsoft was selling DOS to small busineses and hobbyists, at that time,nobody thinked that microsoft would rule the world. 30 years from now it is possibly that all Fortune500 may switch totally to cloud base softwares which may not be products of microsoft.

Guigouz (not verified)
on Apr 4, 2013

Here are the stats you were looking for, looks like you were right :)
Survey over 340,000 companies to see who currently possesses the biggest share of the market:

http://blog.useractivation.com/2013/04/04/showdown-google-apps-vs-micros...

Guigouz (not verified)
on Apr 10, 2013

Found some stats here (over 340,000 companies) that actually prove that Google Apps is used way more than Office 365.
http://blog.useractivation.com/2013/04/04/showdown-google-apps-vs-micros...

Anonymous (not verified)
on Jan 15, 2013

I must agree with JCTMPT. I've implemented both solutions but what I have discovered is that google apps is just not suitable for larger more sophisticated businesses. It's not easy migrating a business accustomed to utilizing outlook/exchange to Google Apps. Users become aware of features (contact sharing) that aren't available on Google's platform.

Anonymous (not verified)
on Jan 25, 2013

i think change is under way. next 2 years after wiping out MS from mobile and device war,
the MS office is next causality in mobile world. Android and iÖS
both will be in every hand. Android will come bundeled with google apps. Here MS will start loosing out. So some people are seeing past of MS. future is different

Anonymous (not verified)
on Feb 19, 2013

Dont predict the software world as you like. Let us be genuine.In the next 2 years Microsoft may create a niche market in enterprise mobile and google will be as usual boasting 80% of individuals market for no price(may be playing ADs).If Microsoft cannot win in Mobile(in next 2 years) you will see office Apps running on Apple and microsoft will still lead. Other than search google work is just bull...

Joe Panettieri
on Feb 20, 2013

I respectfully disagree. Google Apps is likely a $1 billion business now... And it's accelerating.
-jp

Anonymous (not verified)
on Feb 21, 2013

Microsoft is winning big with office 365... no mention at all of vmware "zimbra" or whatever that junk is. Microsoft is even scoring more wins that Google. Its not more expensive that google... You as an author need to research your facts. What you see as the list price is no where near what you end up with when you select either... Both companies even play games with financing to save you money.

Read the news, 365 is on a roll.

Recent wins: City of Chicago, NYC, San Fran, Minnesota, entire state of CA... Tons of colleges, Veterans Administration.

Toyota, and tons of other private enterprise.

Anonymous (not verified)
on Feb 21, 2013

Oh and as I comment Office 365 just won the state of texas...(another 100k user contract)...

Joe Panettieri
on Feb 21, 2013

Another huge win, to be sure.
-jp

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