Ready to provide cloud backup services? You'll first need to prepare to deal with questions from both prospects and customers. Here are seven questions that cloud services providers (CSPs) may face if they offer cloud backup services.
A CSP must provide cloud backup services that fulfill its customers' needs consistently. And for CSPs that are new to the cloud backup space, it is important to show customers how your company will help them protect and store their sensitive data. Devoting the necessary time and resources to learn about a customer and its needs ensures a CSP can offer the right cloud backup services at the right time.
Regardless of whether you provide fixed monthly or recovery-based pricing, a CSP that offers straightforward pricing limits the risk of grey area between a CSP and its customer. A CSP must explain the factors that impact its prices, including how the total amount of data being backed up and the number of machines that a backup is coming from may affect its pricing. Also, a CSP should discuss what will happen if a customer exceeds its cloud storage capacity.
A disaster may strike at any time, and a CSP must have a disaster recovery (DR) plan in place. A CSP's DR plan must ensure customer data is protected in a disaster, and this CSP must be able to show its customers that it can operate under extreme circumstances to ensure business continuity.
Offering a service level agreement (SLA) guarantees a CSP can meet specific customer needs. And with an SLA in place, a CSP can provide customers with a blueprint for its contractual cloud backup service obligations.
A customer support team should be readily available to assist customers with their cloud backup services. In addition, a CSP that delivers 24/7 support capabilities via chat, phone and email can provide its customers with the support they deserve any time they need it.
A CSP must ensure it can back up customer data and restore it with minimal downtime. As such, a CSP must understand how its cloud backup services perform to provide details to customers about their services' abilities and limitations.
Security remains paramount, particularly when it comes to data that is stored in the cloud. And with cloud backup services that are built on a proven technology platform, a CSP can provide quick, secure access to customer data. Also, leveraging state-of-the-art data center facilities empowers a CSP to better protect customer data against a wide range of cyber threats.
What are your thoughts on the cloud backup services market? Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at email@example.com.
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