There are real benefits to getting help from an outside IT firm, but many businesses aren't getting the support they need. According to CompTIA’s "Enabling SMBs with Technology" study, less than one third of businesses enlisting third-party IT support claim to be satisfied with their providers. Businesses increasingly outsource IT functions not only as a way to reduce costs, but also as a means to evolve in order to reach new customers. Among businesses that make the ...

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