Cloud contact center solutions provider NewVoiceMedia secured $35m in Series C funding this week to build out the company's international growth.
NewVoiceMedia CEO Jonathan Gale says the cloud contact center industry is transitioning rapidly to the cloud.
Cloud contact center solutions provider NewVoiceMedia has secured $35 million in Series C funding this week, money that is earmarked to build out the company's international presence.
NewVoiceMedia noted that industry analyst DMG Consulting said the business is growing at more than twice the rate of the rapidly expanding cloud contact center market and has doubled its number of staff over the last year to meet increased demand for its technology.
NewVoiceMedia CEO Jonathan Gale said in prepared statement that the cloud contact center industry is transitioning rapidly to the cloud.
"Traditional on-premise contact center technologies, with their closed and expensive solutions, are in decline – replaced by more flexible, available and integrated cloud solutions that are driving an evolution in customer services," he said. "All of our investors share our commitment to our mission as we continue to innovate ahead of the competition and further increase international adoption of our world-class solution."
The company raised $20m Series B funding back in January 2013 to kick off its international expansion initiatives.