EVault, which offers a cloud-based backup and disaster recovery (BDR) services, has introduced a four-hour service level agreement (SLA) for channel partners and end-customers. The new SLA is EVault's latest step to raise its visibility among VARs, MSPs and cloud-enabled services providers.

More than 1,600 companies offer cloud storage, backup and recovery services, EVault President Terry Cunningham noted during a briefing with Talkin' Cloud earlier this month. Even Microsoft (Symbol: MSFT) is preparing an online backup service for Windows Server 8. But increasingly the conversation is shifting from backup to recovery speeds, EVault and several of its key rivals have noted over the past year.

I'm not sure how the new EVault SLA compares to other cloud storage providers. But one thing is clear: EVault, a subsidiary of Seagate (Symbol: STX), seems serious about long-term expansion plans -- which will include organic growth, potential acquisitions, and heightened competition against Symantec Backup Exec (Symbol: SYMC).

In a prepared statement, EVault said its cloud disaster recovery now supports:

  • Managed, rapid recovery of critical systems and data in the cloud within 4, 24 or 48 hours, depending on service level, after a disaster, and guaranteed by an SLA.

  • A team of EVault disaster recovery specialists who extend IT resources, helping customers implement, plan, test and execute the entire disaster recovery process 24/7/365.

  • Remote access to applications in a secure, top tier, SSAE 16-compliant data center (“warm” site for 24- or 48-hour SLA; “hot site” for 4-hour SLA) that extends the customer’s production environment into the EVault Cloud.

  • Proactive failover support provides a zero-downtime alternative for planned maintenance, site outages and upgrades.


EVault said more than 35,000 midmarket companies rely on EVault's cloud-connected backup and recovery services. And during a meeting with VARs in New York last week, Cunningham indicated that channel partners would increasingly drive the bulk of EVault's customer engagements.