Talkin Cloud Blog

Can MSPs Stay Central to Clients During the Cloud-Rush?

It’s a topic that many IT solution providers and managed service providers (MSPs) are all too familiar with – the cloud. Every IT vendor on the planet is talking cloud services. One of the biggest in this field, Microsoft, is offering cloud-based Office 365 directly, cutting out IT resellers. With other vendors considering similar strategies, how will this affect IT companies that traditionally sold and maintained on-site solutions?

It’s increasingly looking as though the future of IT will see the majority of infrastructures moved to the cloud. Services such as hosted e-mail, off-site backup, VOIP and collaboration tools are natural fits for the cloud. End-users, familiar with services such as Facebook, are comfortable with this; the cloud is convenient and easy to use.

Discuss this Blog Entry 5

on Nov 21, 2012

Good article. In my eyes, MSPs have a great future ahead if they do the right things to provide added value to their clients such as certify themselves in the solutions they offer, deploy solutions and admin them, provisioning, provide 1st line support, offer employee trainings and performance monitoring. Doing those things right will no doubt retain customers but bring new ones onboard.
The other option if you have the right scale, is to add solutions to your own datacenter and provide the service directly, using proximity and great support as added bonus. As a vendor, we are seeing the most growth in our partners that offer both Email and Web Security solutions for their customers as MSPs.

on Nov 27, 2012

Hi. I agree, Office IT MSP's can stay ahead of the curve by offering more services from the datacentre. We're pleased that Monitis will help MSP's stay front and centre of client relationships.
Chris

on Nov 27, 2012

Chris: Thanks for replying back to J. Here at Talkin' Cloud, we'll be watching closely to see how Monitis integrates with parent company's GFI Max suite for MSPs. One dashboard for on--premises and cloud management should be compelling... Keep our team posted.
-jp

Joe Kern (not verified)
on Dec 12, 2012

I think another key element that MSP's should consider are Mobile devices. The first thought is to monitor the mobile devices themselves, while this is good, it is really the services and applications that the mobile devices leverage from outside the client network. For example, being able to determine if your mail server/OWA is reachable from the outside world in general can save a lot of time in trouble shooting.

on Dec 13, 2012

Joe: We watch the mobile device management and mobile applications management spaces really closely here on MSPmentor: http://www.mspmentor.net/mdm

Thanks for the comment above.
-jp

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