Tom Kaneshige


Tom Kaneshige is a reporter covering digital business transformation, big data, AI, marketing tech and the Internet of Things for line-of-business executives. He is based in Silicon Valley. 

Zero One: Cross-Training in Digital Transformation
Wooing customers in the digital world is a lot like getting them to the gym, Cisco executives say.
Zero One: 11 Highest Paying Tech Jobs in U.S. for 2017
Glassdoor and LinkedIn report big paychecks for tech workers.
Zero One: CIO Disruption and the Rise of AI
A Brocade study sheds light on the changing face of IT, with artificial intelligence emerging as a crucial skill set.
Zero One: Digital Transformation Begins with Employees
Too many companies falsely claim their employees prioritize the customer experience.
Zero One: Digital Transformation Growing Pains
Upending old ways will cause some people to push back, Pitney Bowes learned.
Zero One: United Airlines Puts Customer Experience to the Test
Thanks to mobile cameras and social networks, customers wield tremendous power over who they should be giving their money to and how they want to be treated – which United is learning the hard way.
Zero One: Betting on Big Data
Pitney Bowes has built a portfolio of location-based data products that help companies make better business decisions.
Zero One: CX Expert Taps the Power of Sci-Fi
A self-proclaimed “digital humanist” and sci-fi geek brings tech and business people together to design the new customer experience.
Zero One: Digital Transformation Is Big
It’s better to climb aboard digital transformation quickly before a disruptive competitor takes a mortal bite out of your business.
Zero One: Got What It Takes to Make the Pivot?
While pivots range from shuttering a product to launching one, they all require a courageous business leader to make a risky bet.
Zero One: Winning the Customer Experience Battle
Bad customer experiences plague nearly every company, in every way, with only a few doing it right.
Zero One: AI Touches the Contact Center
Tech giants and line-of-business execs see real value for AI in the contact center.
Zero One: States Woo Cybersecurity Pros
States must recruit cybersecurity pros to fend off hackers targeting their valuable data. Virginia is in the vanguard, while others fall behind.
Zero One: Cybersecurity, a Business Challenge
In the frenetic push to digitally transform business or to innovate ahead of the competition, the risk of exploitation runs high. Line-of-business executives must work more closely with cybersecurity pros than ever.
Zero One: Are You Ready for AI?
More and more companies are seeing the AI light, and if predictions prove right, this could be the year AI goes mainstream.
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