Shael Risman

PACE Technical Services
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Shael Risman is CEO of Toronto-based PACE Technical Services Inc., with over 20 experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores.

In 2004, Shael partnered with Michael Sugrue and launched PACE Technical Services Inc. with an eye toward bringing enterprise level Managed IT Services to within easy reach of small and mid-size businesses. By developing and delivering a unique, process-driven support experience to its clients at a predictable monthly fee, PACE has become one of the leading Managed IT Service innovators in Canada.

5 Ways to Improve Channel Partner Programs
Some vendors have a keen understanding of how to engage us as active participants in their selling cycle, and others just know how to alienate us. Here's how vendors can improve their channel partner programs.
What Your Brand Should Mean to You 2
Technology comes and goes, but what remains is your brand. What does your brand me to you?
Office 365, Dropbox Integration: Good for Small Business, Bad for MSPs
December 5, 2014

Great points Jim. The bell is tolling and MSPs need to bring their game through good partnerships and client experience.

What Your Brand Should Mean to You
August 20, 2014

I think business principles have to align with the personal principles of the owner - I can't see how you would see success if they conflicted.

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