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Efficiency Makes the Cloud King

born to runWhether we're discussing your personal health, business or cloud computing, efficiency is the name of today’s game. Let me walk you through a few examples. In Christopher McDougall’s book Born to Run, he examined extensive research on how human beings are actually constructed for long distance running.

Your Customer Service Requires Real-Time Responsiveness

customer expienceIn today’s hyper-connected world, barriers to reselling products have fallen across industries, which makes how you sell just as important as what you sell. When your company delivers great customer service, from pre-sale to post-sale, customers remember the experience.

Four Steps to Optimize Your MDM Deployment

Mobile-Device-ManagementDeploying your mobile device management solution is just the first step in this brave new BYOD (Bring Your Own Device) world. Now you need to figure out how to keep employees happy and business processes running effectively, at the same time managing costs and security.

Live Chat: 12 Ways to Ensure You Don't Keep Customers Waiting!

chatLet’s face it. Today’s world is one of instant gratification. We expect the answers to everything to be available at our fingertips. So why have so few businesses adopted social or collaborative IT technologies like chat to communicate with their customers?

Cloud-based Remote Support: Don't Let PCanywhere Problems Put You Off

Should you worry about privacy and security when it comes to implementing remote cloud-based support with your customers? If you’re a PCanywhere customer, your answer might be different than it would be for others.

The Brave New World of Mobile Device Management (MDM)
For many IT managers, mobility is a top priority in 2012, as BYOD (Bring Your Own Device) reaches the mainstream and investing in an MDM (mobile device management) solution becomes even more important. Since choosing the right MDM solution can be a challenge, this post will simplify the process by listing the key questions IT service providers and customers need to ask to make your decision easier.
Cloud-based Security: Seven Questions You Must Ask

Remember the crash of April 21, 2011? For once it wasn’t the stock market that took a dive, it was Amazon’s EC2 cloud computing service, whose spectacular crash took a number of high-profile websites offline for hours and permanently destroyed some of its client companies’ data.

Mastering Mobile Device Management in the Age of BYOD 3

Mobile-Device-ManagementDo you know which devices (and how many of them) are connected to your corporate network -- or your customers' networks? Does the thought of it make your stomach churn? Chances are your users (or your customers) aren’t going to let you know.

Memo to MSPs: Demand Open APIs for Cloud Services

cloud-integrationAs you pursue a cloud services strategy, customers will likely call on you to integrate multiple cloud services into a single solution. How can you begin that journey? For starters, you should demand open APIs (application programming interfaces) from each of your cloud partners.

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Synnex CLOUDSolv: How Partners Can Leverage Them

Talkin' Cloud sat down with Rob Moyer, vice president of Cloud Services at Synnex (SNX), for a FastChat video to discuss how channel partners can leverage CLOUDSolv, the technology distributor's tool for selling cloud solutions.

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