So far, the Arrow Fusion Cloud Services strategy seems to involve four components:
1. Remote monitoring and management capabilities: I need to determine if Arrow handles the RMM tasks directly, or if Arrow offers third-party RMM tools to VARs and MSPs. In stark contrast, Ingram Micro promotes on-premise offerings like Level Platforms and Nimsoft to MSPs; and Synnex hosts Level Platforms for MSPs to remotely access.
2. Security and Software as a Service: Here, Arrow promotes disaster recovery, message archiving, hosted email, and collaboration software. I'm trying to determine if Arrow hosts all that software internally, or directs VARs and MSPs to third-party white label services. Ingram, for instance, promotes Intermedia Hosted Exchange and Hosted PBX services to partners.
3. Infrastructure as a Service: Here, Arrow promotes virtual, managed and fully-dedicated server options, as well as public cloud services. But I concede: I'm naive. Has Arrow built its own data centers for IaaS, or does the IaaS effort involve thirty-party data center partners? I'll try to get answers today.
4. Business Continuity and Disaster Recovery: For most MSPs -- particularly those focused on SMB customers -- business continuity and disaster recovery are lucrative opportunities. Online backup and cloud storage are, after all, ubiquitous services that most MSPs can offer. Here, Ingram has partnered up with CA Technologies and IBM, while Synnex has partnered with Axcient and Intronis. I'm curious to learn where Arrow is partnering on this front.