MSP Mentor

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Updated: 36 min 17 sec ago

Tigerpaw Software Version 15R1: Here's What MSPs Need to Know

0 sec ago
Dan Kobialka Tigerpaw Version 15R1 includes KPI reports that enable users to measure success in finance, resources, marketing and sales. Tigerpaw Software this week launched version 15R1 of its flagship platform, which now includes the "Matrix" business intelligence (BI) reporting tool, centralized billing and other new features. Here are the details. Content Classification:  Curated

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Categories: Microsoft

Do Your Customers Understand What 'Managed Services' Are?

5 hours 1 min ago
Carolyn April CompTIA's director of industry research takes issue with the name "managed services." Do your customers really understand what that means? And what do your customers really want when they hire you? We've got the questions and the answers here.

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Categories: Microsoft

How MSPs Can Optimize Managed Services with RMM/PSA Integration

Tue, 2015-06-30 21:05
The integration of RMM (remote monitoring and management) with PSA (professional services automation) is becoming more commonplace in managed services, and some PSA vendors have even acquired RMM vendors to promote this approach. But while RMM/PSA integration makes eminent sense, by helping MSPs deliver new levels of automation and service quality, providers should take care not to be pushed into a specific integration. IT service providers are always at their best when they have the flexibility to choose the tools that best suit their and their customers’ needs. Content Classification:  Marketing

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Categories: Microsoft

Your Clients' Fax Processes Might Have Compliance Gaps—and That’s an Opportunity for You

Tue, 2015-06-30 20:22
Many organizations don't realize that simply running Windows XP may place them in non-compliance with important federal regulations. If there is this much confusion over technology IT departments are focused on--a computer operating system--then how much do your clients really understand about the compliance levels of their fax infrastructure? Content Classification:  Marketing

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Categories: Microsoft

Step Up to the Plate with Security Services in 2015

Tue, 2015-06-30 20:00
It’s no surprise that security was the No. 1 SMB concern among respondents surveyed for the recent CompTIA study, "Enabling SMBs with Technology." As the report states, “Security is quickly becoming a top priority for all businesses as breaches occur more frequently and carry more serious repercussions.” Content Classification:  Marketing

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Categories: Microsoft

ConnectWise Co-Founder David Bellini to Lead International Expansion from London

Tue, 2015-06-30 16:20
Jessica Davis Professional services automation platform provider ConnectWise is showing just how serious it is about its international expansion. The company today announced that co-founder David Bellini will head up all international operations and be based out of the company’s new London office. Here are the details.

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Categories: Microsoft

BitTitan, Sonian Unveil Office 365 Email Archiving Service

Tue, 2015-06-30 15:43
Dan Kobialka BitTitan and Sonian together are enabling managed service providers (MSPs) to offer customers a service for migrating email to Microsoft Office 365. Here's everything you need to know. Content Classification:  Curated

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Categories: Microsoft

Building a Culture of Support

Tue, 2015-06-30 10:58
Many IT service providers state their top business challenge is acquiring new customers. According to MarketingWizdom, “The average business loses around 20 percent of its customers annually simply by failing to attend to customer relationships.” The key to securing your business may not be the latest marketing craze or social media strategy; it may just be making your current customers very happy. And, once you’ve nailed that down, you can focus your efforts externally on marketing and sales. Content Classification:  Marketing

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Categories: Microsoft

Cisco to Acquire Cloud-based IT Security Provider OpenDNS for $635M Cash

Tue, 2015-06-30 10:42
Jessica Davis Cisco (CSCO) has announced that it plans to acquire cloud-based advanced threat IT security provider OpenDNS for $635 million in cash. Here are the details.

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Categories: Microsoft

Could the Channel Bubble Burst?

Mon, 2015-06-29 13:58
I had a meeting with my financial adviser this month, doing annual retirement and investment planning with my wife. It’s a big-picture discussion, one of several regular talks we have during the year. Our adviser doesn't see any bubbles bursting in general, which is interesting compared with some of the realities of the IT services business. Content Classification:  Marketing

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Categories: Microsoft

IT Security Stories to Watch: Was Hershey Park Breached?

Mon, 2015-06-29 13:56
Dan Kobialka Here are four IT security stories to watch during the week of June 29. Hershey Entertainment and Resorts, the company that owns Hershey Park, is investigating a possible data breach. And as a result, Hershey Park tops this week's list of IT security news makers, followed by Damballa, Malwarebytes and The Hartford. Here are four IT security stories to watch during the week of June 29. Content Classification:  Curated

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Categories: Microsoft

Why MSP Clients Don’t Get What They Pay for in Cloud Computing IaaS

Mon, 2015-06-29 13:40
The great cloud migration has begun in earnest. 2014 was a pivotal year when the clients of MSPs started pushing back and demanding cloud computing solutions over on-premise capital expenditures. It’s simply not enough to be an MSP or VAR and sell only servers, storage and hardware upgrades. These days, business owners know a great deal about the cloud offerings available. Additionally, the early fears of cloud security are being diminished by the countless success stories and case studies of big name companies moving to the cloud. Content Classification:  Marketing

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Categories: Microsoft

Leidos Becomes Managed Security Services Provider for RSA

Mon, 2015-06-29 12:30
Liedos and RSA have partnered to bring managed security services to their joint customers.

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Categories: Microsoft

Even IT Pros Are Worried about Public Cloud Security

Mon, 2015-06-29 10:35

Sure, the average consumer is worried about storing their data in the cloud or sharing it through cloud-based file sharing, but how can managed service providers (MSPs) respond to an enterprise when even their own IT professionals are worried about the state of security in the public cloud?

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Categories: Microsoft

Lessons Learned From Owia Technology Supporting Non Profits In Washington, DC

Mon, 2015-06-29 10:30
Stuart Crawford With a focus on serving nonprofits and small businesses in D.C., Maryland, and Virginia, Owia Technology's CEO shares his insights on the IT challenges these types of organizations face.

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Categories: Microsoft

Staying Relevant in Today’s Click-to-SaaS Market

Fri, 2015-06-26 16:31
One of the most pronounced disruptive technologies in the past decade has been the growing use of cloud computing. Gartner predicts that by 2016, organizations will store more than a third of their content on the cloud. That’s great news for businesses, but how will this impact managed service providers? As cloud computing becomes the standard, how and where do MSPs provide value to their customers who are moving to the cloud? Content Classification:  Marketing

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Categories: Microsoft

MSPmentor 501: Top 10 MSPs From The UK in 2015

Fri, 2015-06-26 12:00
Which 2015 MSPmentor 501 honorees call the UK home? Here's a closer look at the top 10 managed service providers (MSPs) from the UK.

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Categories: Microsoft

ChannelTech Podcast: Metrics and Sports, Innovative Companies, A Farewell to CJ

Fri, 2015-06-26 11:07
ChannelTech Podcast In this ChannelTech Podcast, our editors talk about cloud security, metrics for improving productivity in business and in sports and some of the most innovative companies. Plus, this week's episode marks our farewell to CJ Arlotta. This is his last Podcast with us, and we use the opportunity to put him on the Friday's Last Word hot seat. Audio File:  ChannelTech Podcast 062616.mp3

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Categories: Microsoft

Cloud Adoption and the War Against Security Concerns

Fri, 2015-06-26 01:43
Managed service providers (MSPs) understand their roles in the helping clients to fight the ‘war against security concerns.’ Chief among them is the securing of cloud data storage and cloud-based file sharing. When a potential client starts to cross-examine you about the security of your cloud services, how do you respond?

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Categories: Microsoft

5 Cloud Computing Stories MSPs Need to Know About, Week of June 26

Thu, 2015-06-25 17:48
Dan Kobialka This week's column features cloud computing news from Oracle, IBM, Dropbox, Docker and BAE Systems. Here's a look at the top cloud computing stories that managed service providers (MSPs) will want to know about, compiled by MSPmentor, for the week of June 26. Content Classification:  Curated

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Categories: Microsoft
Featured Video

Synnex CLOUDSolv: How Partners Can Leverage Them

Talkin' Cloud sat down with Rob Moyer, vice president of Cloud Services at Synnex (SNX), for a FastChat video to discuss how channel partners can leverage CLOUDSolv, the technology distributor's tool for selling cloud solutions.

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