MSP Mentor

The Doyle Report: Outages, Upgrades, Awards and More

Tue, 2017-02-28 20:41
Here’s some news from AWS, IndependenceIT, Everest Group and CenturyLink A roundup of important news on cloud services, IT consultants and channel chiefs. Stock Symbols:  NSIT

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Categories: Microsoft

Amazon Cloud Operating Normally Again

Tue, 2017-02-28 18:34
AWS was back up and running by the end of the business day after an hours-long outage that resulted in a frustrating day for some of the world's most dynamic businesses.

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Categories: Microsoft

No Shortage of Twitter Snark as AWS Outage Disrupts the Internet

Tue, 2017-02-28 17:12
Yevgeniy Sverdlik | Data Center Knowledge Nothing inspires IT-themed sarcasm like a good old-fashioned cloud meltdown.

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Categories: Microsoft

AWS Takes Down Hundreds of Sites in Massive S3 Outage

Tue, 2017-02-28 15:43
Chris Burt | The WHIR Availability issues with the US-EAST-1 region of AWS' S3 storage service caused downtime or slow performance for many websites on Tuesday.

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Categories: Microsoft

IT Workers Protest Layoffs, Offshoring of Jobs to India

Mon, 2017-02-27 17:36
Union officials fear the move by the University of California, San Francisco could be just the start of a wave of outsourcing of well-paying technology jobs to lower-paid workers overseas.

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Categories: Microsoft

8 Steps to Buying an IT Services Company... and Other MSP News

Mon, 2017-02-27 11:00
From product releases to perspectives in the field, here's a recap of top headlines from the week of February 21-24.

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Categories: Microsoft

The Pitfalls of Cloud-Washed VDI and How It Affects MSP's Bottom Line

Mon, 2017-02-27 09:15
Amitabh Sinha | CEO, Workspot Instead, service providers should look to cloud-native desktop as a service, where scaling, high-availability, and updates are built into the architecture.

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Categories: Microsoft

Delivering Security Services Now Critical to MSP Success

Mon, 2017-02-27 06:09
MSPs have largely leveled the playing field for SMBs, enabling these organizations to deliver an optimal customer experience and service users as handily as their larger counterparts. But underpinning this success is a plethora of customer data that must be securely captured, stored and accessed.

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Categories: Microsoft

To Stay Competitive, MSPs Need to Charge More, Not Less

Mon, 2017-02-27 05:46
Instead of trying to compete by lowering your prices and minimizing your profit margins, base your prices on the value your solutions and services bring to customers.

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Categories: Microsoft

6 Simple Tips to Drastically Improve Your Customers’ Security

Mon, 2017-02-27 05:40
They say losing a customer’s server is a bad day in IT, but losing a customer’s data is fatal. As an MSP, you can’t afford to let your guard down for a second. In this article, Ian Trump offers advice on how to make sure you keep your eye on the security ball.

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Categories: Microsoft

The Doyle Report: Before Selling More, Try Delivering Most

Sun, 2017-02-26 22:14
Customers far and wide have overbought. Who better than you to help them get the most from their investments? You can achieve amazing things when you go back to customers and show them how to better leverage the investments they have already made.

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Categories: Microsoft

7 Reasons Your Merger or Acquisition Could Fail

Fri, 2017-02-24 18:44
Absorbing another company is a difficult endeavor, no matter how you slice it. Here are a few pitfalls to avoid on your own M&A journey.

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Categories: Microsoft

Cybersecurity Pros Face Zero Unemployment

Fri, 2017-02-24 15:52
A recent report from research firm Cybersecurity Ventures projects the number of unfilled cybersecurity jobs worldwide will swell to 1.5 million by 2019.

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Categories: Microsoft

Zero One: AI Transforms the Contact Center

Fri, 2017-02-24 11:03
Tom Kaneshige | Zero One blog Tech giants and line-of-business execs see real value for AI in the contact center.

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Categories: Microsoft

The Doyle Report: What Distinguishes A “Partner of the Year”

Thu, 2017-02-23 22:11
SailPoint named Edgile its partner of the year for 2016 in February. Here’s why. When partners of the year speak, they often have something noteworthy to say. Here's Edgile's story.

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Categories: Microsoft

If I Were Launching an MSP Now | Brendan Gibson

Thu, 2017-02-23 18:00
Svetlana Didorenko The founder of answers IT, based in Brisbane, Australia, shares three suggestions he'd apply if he were launching an MSP today​.

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Categories: Microsoft

RMM Firm Keeps List of Vendors and Gear Affected by Fatal Clock Signal Flaw

Thu, 2017-02-23 17:42
At least 20 IT hardware manufacturers have so far been identified by RMM vendor Auvik as using a faulty Intel chip that threatens to destroy equipment in which it’s installed.

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Categories: Microsoft

The Doyle Report: Channel Foot-Dragging Impedes SMB Adoption of Cloud Services

Thu, 2017-02-23 11:30
New study commissioned by AppDirect reveals how much SMBs want cloud services—and what’s thwarting them There are more SMBs in need of cloud services support than there are channel companies ideally positioned to help them.

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Categories: Microsoft

Fatal Clock Defect Hits ‘Virtually Every’ IT Hardware Vendor

Wed, 2017-02-22 22:23
Faulty Intel chips – expected to fail after 18 months of use and destroy equipment in which they are installed – have been identified in the products of more than a dozen manufacturers.

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Categories: Microsoft

Will Lock-In Fears Scare Clients Away from AWS Lambda Serverless Computing?

Wed, 2017-02-22 16:07
Open alternatives to AWS's serverless computing framework are emerging from vendors like Platform9, which sees lock-in as a major problem.

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Categories: Microsoft
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