MSP Mentor

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Updated: 49 min 27 sec ago

The Perpetually Valuable MSP

Fri, 2014-09-19 16:11
Great MSPs have a focus on operational process discipline, are built on a foundation of repeatable processes, and have a deep understanding of customer requirements, as well as a focus on business outcomes as part of their delivery process. Focusing on these traits, as well as on business agility, will help make MSPs "perpetually valuable." Content Classification:  Marketing

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Categories: Microsoft

Cloud Capabilities Driving New Waves on Innovation

Fri, 2014-09-19 15:18
The cloud is more than just another IT service delivery mode. Cloud computing can also help companies find new uses for the data they’ve already collected. Managed service providers (MSPs) can help organizations to see the value in further leveraging their own information.

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Categories: Microsoft

Looking for Great Hires? Check Out These Candidates

Fri, 2014-09-19 14:57
Jessica Davis One of the biggest complaints and concerns of businesses in the channel seems like it’s always been finding the right people to hire. Finding quality talent is a challenge, even in a tight economy, and when you are a small business, every dollar counts and you don’t want to make a mistake. Here's how one MSP found a pool of prescreened, motivated and trained professionals.

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Categories: Microsoft

MSP Top 501 Profile: CSI Capitalizes on Specialized Managed Services

Fri, 2014-09-19 08:17
Dan Kobialka CSI's vice president of managed services says his company supports financial institutions across the U.S. Computer Services Inc. (CSI), a Paducah, Kentucky-based managed service provider (MSP), ranked 12th on this year's MSPmentor 501 Global Edition. CSI Vice President of Managed Services David Malcom said his company supports financial institutions, which has helped it stand out in a crowded managed services marketplace. Content Classification:  Curated

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Categories: Microsoft

Continuum Navigate: 5 Things MSPs Need to Know

Fri, 2014-09-19 06:22
Dan Kobialka Continuum CEO says Navigate 2014 is an educational and training event that is designed to help MSPs and IT resellers maximize their investment in Continuum's managed services platform. Continuum Navigate 2014 will take place at the Seaport Boston Hotel from Sept. 21 to 23. What should managed service providers (MSPs) expect from the conference? Here's a complete event breakdown. Content Classification:  Curated

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Categories: Microsoft

Mastering the Art of Selling Managed Security

Thu, 2014-09-18 22:34
Many smaller businesses download the latest antivirus or malware software and live with a false sense of security. Others take advantage of a seemingly reasonably priced, easy-to-use “all-in-one” security offering, thinking they’ve got the bases covered, and then go about business as usual. In either scenario, the customer remains vulnerable, and is an easy target for malicious hackers, viruses and other cybersecurity attacks. Content Classification:  Marketing

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Categories: Microsoft

Oracle CEO Larry Ellison Steps Down, Becomes CTO

Thu, 2014-09-18 17:37
Dan Kobialka Oracle's Safra Catz and Mark Hurd now will share the company's CEO responsibilities. Larry Ellison today stepped down as Oracle's (ORCL's) CEO and now will serve as the company's chief technology officer and executive chairman of its board of directors. Oracle also announced co-presidents Safra Catz and Mark Hurd will share the company's CEO responsibilities. Content Classification:  Curated

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Categories: Microsoft

How MSPs Can Capitalize in a World of IT Security Threats

Thu, 2014-09-18 13:18
Cyber security threats continue to grow, and are now becoming part of popular culture. Many non-IT pros have followed the headlines about recent computer vulnerabilities such as CryptoLocker or Heartbleed. This makes it a great time for managed service providers (MSPs) to capitalize on the transformational shift in IT security awareness. Content Classification:  Marketing

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Categories: Microsoft

Acronis Acquires nScaled for Disaster Recovery-as-a-Service Platform

Thu, 2014-09-18 13:03
Acronis today expanded its portfolio of offerings with the acquisition of nScaled, a provider of a disaster recovery-as-a-service (DRaaS) platform in the cloud. Here are the details.

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Categories: Microsoft

4 Cloud Complaints MSPs Are Likely to Hear

Thu, 2014-09-18 11:59
“I just called to say that everything is great and we’ve have no issues to report.” As an MSP, this is not something you hear on a regular basis (or maybe ever). Instead, you’re contacted when the client is experiencing downtime, a security breach, a compliance audit or some other type of pressing matter. Here's a compilation of common complaints.

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Categories: Microsoft

How To Make Your MSP Website A Traffic Magnet

Thu, 2014-09-18 10:45
Just putting up a nice-looking website isn’t going to make prospective clients beat down a path to your first door. But there are simple steps you can use to create attraction in the marketplace around what your MSP is all about. Here are some very basic and easy to do steps to generate some attention in the market place.

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Categories: Microsoft

JetStream, ConnectWise Integrate for Email Security, Compliance Services

Wed, 2014-09-17 17:00
After ConnectWise partnership, JetStream plans to integrate services with Autotask JetStream has integrated with ConnectWise to bring its email security and compliance services to ConnectWise partners. Content Classification:  Curated

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Categories: Microsoft

Hiring Strategies: Don't Overlook Treasures Hiding in Plain Sight

Wed, 2014-09-17 14:00
Job postings are at their highest level since 2001, but companies are taking longer than anytime in the past 13 years to hire new workers. Are you overlooking treasures hiding in plain sight?

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Categories: Microsoft

TeamViewer Releases Android, iOS Software Development Kits

Wed, 2014-09-17 12:59
Dan Kobialka TeamViewer says new SDK enables app developers to troubleshoot issues remotely. TeamViewer has released a software development kit (SDK) that is designed to allow mobile application developers to integrate remote support functionality into their apps. Content Classification:  Curated

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Categories: Microsoft

Kaseya Adds Former IBM Executive as VP of Sales for EMEA Business

Wed, 2014-09-17 11:16
Dan Kobialka Kaseya says new VP of Sales for its EMEA sector will focus on expanding the organization's business in Africa, Europe and the Middle East. Kaseya has named former IBM (IBM) executive Spencer Young as its vice president of sales for its EMEA business. Content Classification:  Curated

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Categories: Microsoft

Skyhigh, Palo Alto Networks Unveil Cloud Security Integration

Wed, 2014-09-17 06:22
Dan Kobialka Skyhigh Networks says new integration allows its customers to leverage Palo Alto Networks' firewall technology. Skyhigh Networks has integrated with Palo Alto Networks (PANW) to provide data visibility, security and governance capabilities for software-as-a-service-based (SaaS-based) applications operating within the public cloud. Content Classification:  Curated

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Categories: Microsoft

Axcient Acquires DirectRestore for Granular Application Recovery Technology

Tue, 2014-09-16 22:37
Acquisition increases Axcient's product development team as a whole by 30 percent Axcient will buy DirectRestore, a Dover, Delaware-based granular recovery technology solutions provider, for its granular application recovery technology. Content Classification:  Curated

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Categories: Microsoft

MSP Tips: Building Higher Customer Satisfaction and Loyalty

Tue, 2014-09-16 21:07
Marketing brought you the leads. Sales sealed the deal. Now the true metric for success comes into play: keeping customers happy, and in it for the long run. For MSPs, the ability to satisfy customers and build loyalty can make or break their business. Content Classification:  Marketing

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Categories: Microsoft

'Paperless' Is More Complicated Than It Seems

Tue, 2014-09-16 16:25
That multiple people can easily collaborate on a single document on whichever device they have with them is a powerful motivation for digitizing the office. But simply scanning business documents into the computer and calling it a day isn’t enough. Content Classification:  Marketing

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Categories: Microsoft

Looking To Dominate Google? Here’s How to Do It!

Tue, 2014-09-16 13:47
Everyone wants to know the secret sauce to achieve higher results on the Google search rankings. The great holy grail of the Number One Spot on the results list for IT support or IT services is what everyone thinks will be the key to their success.

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Categories: Microsoft
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